RETURNS & WARRANTY – SANDROSCANADA

At Sandroscanada, we believe shopping for elevated style should be effortless and worry-free. Whether you’re embracing the effortless elegance of our curated collection or adding a touch of refined Parisian flair to your wardrobe, we stand behind every piece with a clear, customer-first returns and warranty policy.

Returns Policy

  • 30-Day Return Window – Return any unworn item within 30 days of delivery, no questions asked.
  • Condition – Items must be in original condition, with all tags attached, packaging intact, and free from signs of wear or alteration.
  • Process – Initiate your return by contacting our support team with your order number and reason for return.
  • Refunds – Once your return is received and inspected, we’ll process your refund to your original payment method. Please note: shipping fees are non-refundable.

Warranty Coverage

Every piece in our collection is crafted with care and backed by a limited warranty, depending on the item type, effective from 2026-07-09.

Our warranty covers:

  • Defects in materials or workmanship
  • Issues with stitching, print integrity, and fabric durability

This warranty does not cover:

  • Normal wear and tear, such as fading, minor pilling, or natural fabric softening
  • Damage due to misuse, accidents, or unauthorized modifications
  • Improper care, including incorrect washing, drying, or storage

How to Claim

If you believe your item is affected by a covered defect, reach out to our support team with your proof of purchase, clear photos of the issue, and a brief description of the concern.

Depending on the case, we may offer:

  • A replacement of your item
  • Repair guidance or support for minor imperfections
  • Coordination with authorized service partners for professional assistance

Need Assistance?

Our dedicated support team is here for you. For any questions about returns, exchanges, or warranty claims on your purchase, visit our Contact Us page anytime. You can also reach us directly at +14169019919 or email support@sandroscanada.com. We’re committed to making your experience seamless, from purchase to post-purchase care.